Reference

Privacy Policy for Indonesia accounts

Our Privacy Policy shows how account data, cookies, device signals, and DANA, OVO, GoPay, QRIS payment records are handled before you open an account.

DANA data scopeOVO record checksGoPay payment logsQRIS receipt handlingAccount privacy requests
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CONTACT ROUTES

Privacy help through chat and WhatsApp

Privacy questions should reach the channel that can identify your account safely. We ask you to confirm the registered phone number, username, and last payment rail used, such as QRIS or DANA, before we discuss private account data. Support is available 10:00-02:00 WIB through live chat and WhatsApp, with email available for requests that need attachments or written records.

Team online

Live chat

Use live chat from the lobby when you need a quick privacy check, such as a cookie question or a payment record mismatch. We first confirm your account step, then keep the chat tied to that case.

WhatsApp support

WhatsApp is available 10:00-02:00 WIB for identity checks, account access concerns, and requests to update profile data. Please avoid sending full wallet screenshots unless our team asks for a cropped proof.

Email requests

Email works for longer privacy requests, including data access, correction, or removal questions. Include your username, registered phone number, and payment rail used most recently, but never send your password or one-time code.

ACCOUNT PROTECTION

Data handling inside your account

Your privacy settings and account checks are built around practical steps, not hidden forms. From Account > Profile > Security, you can check registered contact details and session alerts before you explore…

Account data

We collect the profile data needed to create and maintain your account, including username, phone number, login status, and security markers. This helps us verify that privacy requests come from you, not another person.

Payment traces

DANA, OVO, GoPay and QRIS references are stored as transaction records, not as full wallet control. We use them to match payments, investigate mismatches, and answer account questions tied to your wallet activity.

Cookie use

Cookies help remember your session, language choice, and device pattern, so you do not repeat checks on every page. You can clear cookies in your browser, but some account checks may run again.

Device signals

We read device signals such as browser type, IP range, and login timing when account access looks unusual. These signals help us ask for extra checks before private data or wallet actions are shown.

Retention handling

We keep account and payment records only for operational, security, dispute, and legal needs. When a record is no longer required, we restrict access, archive it, or remove it according to the purpose.

Change requests

You can ask us to correct profile data, check stored records, or discuss removal where the law allows. Start from live chat or email so we can confirm your identity before changing anything.

Privacy Policy questions before you join

These answers cover the privacy points you may check before opening an account or returning to the lobby. We keep the wording practical: what we collect, why we need it, how payment records are handled, and how you can reach us. If your question involves access or eligibility, the answer depends on local law and applies only where local law permits.

We collect account details needed to identify you, such as username, phone number, login data, device signals, and security markers. Payment references from DANA, OVO, GoPay or QRIS are added when wallet activity needs matching.

We keep those records to match payments to your account, answer transaction questions, detect mismatches, and keep a clear audit trail. We do not use wallet references to control your external payment app.

Yes. Contact live chat, WhatsApp, or email and confirm your registered phone number plus username. We may ask for the last payment rail used before showing or changing private account data.

Cookies remember your session, language choice, and device pattern on mobile browsers. If you clear them, the site may ask for fresh login checks before showing wallet pages or account security settings.

Game sessions such as Speed Baccarat, Bingo, or Rocket Crash create logs tied to account security and dispute handling. Your privacy rights still apply, but some records may be retained for operational or legal reasons.

Retention depends on the data purpose. Account records, payment references, support cases, and security signals may be kept while needed for service, disputes, safety checks, or legal handling, then restricted or removed.

Start with live chat or WhatsApp between 10:00-02:00 WIB for quick identity checks. For data access, correction, or removal requests that need documents, email is better because it keeps a written record.

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